POLICY - please read!

Star 9 Divine Beauty & Bath, LLC - Shop Policies, Product Notes, GDPR

Please review the Entire Listing and Shop Policies before placing a retail order.

Before placing a Wholesale Order, please review the Entire Listing, Shop Policies, and our Terms, Conditions & Branding Guidelines before placing an order.

Your order indicates Agreement with all Provisions.

In this document you will find Policies about your use of our websites, shipping, refunds, returns, and details about our company and product lines. Euro-required GDPR information is also provided, although we do not sell outside the contiguous United States at this time. If you have an inquiry about sales outside the U.S., please contact us.

Our email address for direct correspondence is Star9Divine@gmail.com

 

STAR 9 DIVINE BEAUTY & BATH, LLC SHOP POLICY

 

Please read the Entire Product Listing, Shop Policy, and FAQ before placing an order. Your order indicates Agreement with all Provisions!

 

“Seller” = Star 9 Divine Beauty & Bath, LLC, its Subsidiaries, and its Representatives.

 

“Buyer/Consumer” = Person or group who intends to order, orders, uses purchased goods and services, including free goods, listed on Etsy and other Internet sites by Star 9 Divine Beauty & Bath, LLC, its Subsidiaries, and its Representatives.

 

Our email address for direct correspondence is  Star9Divine [!at] gmail.com

 

SHIPPING & RETURNS

 

 WE ARE HERE TO SERVE YOU!

Please Contact Us before ordering & before canceling an order if you have a problem, question or request.

 

We do not sell or ship outside the contiguous United States. If you have a Carrier or Shipping preference, please Comment when you place your order.

 

*** GENERAL SHIP TIMES (Mon-Sat) ***

— Already made products: usually 1-3 business days.

— Custom Order: 3-10 business days (we may have to order supplies - if that is the case, we'll provide an estimated ship time).

— Custom FULL LOAF SOAP: usually 3 to 5 week cure time + 3-5 shipping days.

— Custom LIQUID SOAP: usually 1-5 business days.

 

*** REFUNDS ***

We know that Refunds for defective products are important to our customers & clients. Our Refund Policy is as generous as we can make it. Communication is key! Please contact us and we will do our best to make you happy. We want you to be satisfied & become a loyal customer!

 

*** LIABILITY WAIVER  ***

Buyer/Consumer agrees to indemnify, defend and hold Seller harmless from any and all claims, loss, damage to person and personal property, liabilities, and costs, including attorney’s fees arising out of a product dispute. Buyer/Consumer agrees not to hold Seller liable in any manner for injury, pain, suffering, illness, symptoms, allergic or other reactions, and any other problematic occurrences arising from purchase of a product containing fragrance oils, essential oil to which Buyer/Consumer is sensitive, from misuse of a product by the Buyer/Consumer, product expectations being too high, and use of product in high risk circumstances such as using a product knowing there is a risk. Statute of Limitations does apply. In the event a dispute shall arise between Seller and Buyer/Consumer, it is hereby agreed that the dispute shall be referred to United States Arbitration and Mediation for arbitration in accordance with United States Arbitration and Mediation Rules of Arbitration. The arbitrator’s decision shall be final and binding and judgment may be entered thereon.

*** MANUFACTURING ERROR ***

Please open and inspect your purchase immediately. Intimate Skin Care in jars, bottles & pots usually cannot be returned because they are easily contaminated by opening and/or using, however; if there is a problem with your purchase or product, please notify us within 3 days of receiving your package. A Recall Notice shall be issued by Seller in the event an issue is discovered; Buyer/Consumer is responsible to discarding or returning any product that has been Recalled – Seller shall not be held liable should Buyer/Consumer use or continue to use a Recalled Product after a Recall Notice is issued.

 

Buyer/Consumer MAY NOT have to ship a product back to Seller if a clear photo showing the problem or error is provided.

*** SHIP CARRIER DAMAGE ***

If a shipment is damaged or destroyed by a Mail Carrier, Buyer/Consumer must take CLEAR PHOTOS of the shipping box before it is opened, of the inside of the box, and of the individual damaged products. Buyer/Consumer MUST SAVE all products and shipping materials for a possible Carrier Insurance Claim. The same turnaround time as the initial order will apply to any possible replacement.

 

*** SHIPPING DELAY ***

— If we miss the 5 PM Saturday postal cut-off, your order MAY ship on the following Monday to protect a skin care product from excessive heat or freezing temperatures.

 

— You will be notified if a shipment is delayed because we need to order supplies, or some other reason.

 

*** ORDER CANCELLATION ***

Please contact us before canceling an order — we’re happy to help! Feel free to contact us before ordering if you are unsure of your skin care needs.

 

*** CUSTOM & RUSH ORDERS ***

Please submit 6 to 8 weeks before the desired ship date unless the Listing gives different parameters. Please contact us about a rush situation before placing an order.

 

*** FAST SHIPPING ***

We may use 1st Class, Cubic, Priority or Regional shipping. We do combine shipping where possible. If you have a Carrier or Shipping preference, please let us know when you place your order.

 

*** SHIPPING INSURANCE ***

Purchase of additional and inexpensive Carrier Insurance is required for very large orders. We do combine shipping. From 2014 to 2019 we had 2 packages severely damaged by a Carrier and submitted successful claims that covered the full amount!

 

*** LARGE HOLIDAY ORDERS ***

Please order as early in September or October as possible for the Holiday Season (feel free to contact us to discuss the details before paying).

 

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Authentic & True Artisanal Skin Care™

 

The size, shape, color, clarity, and design of a handcrafted product can vary slightly from batch to batch, which is what makes each a usable work of art!

 

Bar soaps will lose a small amount of weight over time, and this is simply a loss of water that will make the bar last longer. Trust that your soap contains the same amount of high-end ingredients it started with! While scent may fade a bit, the shelf life of bar soap is indefinite when stored in a cool, dry place away from bright light. Keep bars wrapped until ready for use. Use a well-draining soap dish, and allow the bar to DRY between uses.

 

INGREDIENT SENSITIVITIES & REACTIONS

 

BUYER/CONSUMER MUST NOT PLACE AN ORDER FOR A PRODUCT TO WHICH HE/SHE IS IS SENSITIVE OR TO WHICH HE/SHE MAY REACT NEGATIVELY. RESEARCH INGREDIENTS CAREFULLY BEFORE PLACING AN ORDER. SELLER CANNOT BE HELD RESPONSIBLE IF BUYER/CONSUMER PURCHASES AND USES A PRODUCT THAT HE/SHE KNOWS MAY CAUSE A HEALTH ISSUE. Such health issues may include, but are not limited to:

 

- Seizure Disorders

- Skin Sensitivities

- Scent Sensitivities

- Use of any Medication that may Interact with an Ingredient

PRESERVE THE SHELF-LIFE

Protect all products from spraying and standing water, unclean hands, other substances, as well as heat & bright light.

 

STORAGE

Refrigeration of Liquid Soap and other WET products will extend the shelf-life. Liquid soap may be frozen for long-term storage. An aluminum storage container will make liquid soap unusable. A thinner plastic storage container will contaminate liquid soap with chemicals, and eventually leak. Always use sink & bath dispensers approved for liquid soap.

 

DILUTING LIQUID SOAP

Use only DISTILLED water if you wish to dilute a liquid soap, and always user a Cosmetic Preservative! Contact us for directions and assistance.

 

KEEP IT CLEAN!

To preserve the life and freshness of a liquid soap, lotion, cream, scrub, butter, and any other wet or wetted product, protect it from light, heat, dust and germs. Keep the container closed between uses. Never scoop a product with your hands. Never open a product while in the shower or bath. Never introduce water or other substances into the product!

 

CLAY & METAL DO NOT MIX

Clay will lose its beneficial electromagnetic qualities through contact with any type of metal! Never allow metal to touch clay - use only wood, plastic, glass or ceramic to store, scoop, and mix a mask.

 

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OUR COMPANY

STAR 9 DIVINE BEAUTY & BATH, LLC offers products to address the needs of every skin type.

 

Our Authentic & True Artisanal™ formulas and recipes were created to achieve the perfect balance.

 

We source Organic, cold-pressed, raw, unrefined, non-GMO, cruelty free, fair trade, sustainable ingredients whenever possible, and many of our products are Gluten Free.

 

OFFERING: Bar Soaps, Specialized Spa Bars, Glycerin Beauty Bars, Liquid Soaps (Body, Hand, Face, Spa, Specialty, etc), Whipped Body Butters, Solid Butter/Lotion Bars, Lotions, Creams, Serums, Salves, Body Sprays, Perfume Rollers, Bath Bombs, Bath Salts, Salt, Sugar & Coffee Scrubs, Clay Masks for Face & Body, Beard Butters & Beard Oils, Lip Butters, Balms & Glosses, Room Sprays, Shower Steamers & Flame-Free Room Scenting Bombs, Cleaning Products, Pure Premium Essential Oils, Custom-Made Products, Wholesale & Private Label, and Unique Custom Graphic Designs (Logo, Label, etc)

 

Star 9 Divine Scentsational Beauty™ Lines:

 

The Genuine Article™ Line — A 95 to 99% Natural Experience

 

The Decadent Age™ Line — An Evocative & Sensory Experience

 

Mad Money Gift & Pamper™ Line — For the Young at Heart

 

Scandal Lip Munitions™ — Don’t Forget to Dress Your Lips!

 

Bombshell Bath Munitions™ — Bath Bombs, Bubble Bars, Bath Salts, Steamers & More

 

Hemp Bath Munitions™ Collection — Products made with a Higher Percentage of Hemp Oil

 

Brawn Bombshell™ Collection — for Men

 

Whole Loaf Soaps & Body Butter Bars — choose a whole loaf of sliced bars, or pick one of our beautiful molds. See our listings for ideas, and visit Facebook to see more of our designs.

 

Build Your Own — Custom and Special Orders are welcome! You choose the ingredients. Let’s talk about your desires! We offer many products for sensitive skin.

 

Our Products are Clean & Made With Intention: they do not contain GMO’s, Detergents, DEA, BPA, SLS, SLES, Hexane, Phthalates, Formaldehyde, Triclosan, Phosphates or other harsh, damaging chemicals.

 

© Artwork by Star 9 Designs

 

Shop Our Website!

https://www.Star9Divine.com

 

Like Us on Facebook!

https://www.facebook.com/Star9Divine

https://www.facebook.com/Star9Designs

 

Follow Us on Instagram!

https://www.instagram.com/Star9Divine

 

Disclaimer: We do not claim to diagnose, treat, or cure any diseases. Statements have not been evaluated by the Food and Drug Administration (FDA). Products and descriptions are not meant to diagnose‚ treat or cure any diseases or medical conditions.

 

Proudly Handcrafted in The Columbia Gorge NW, USA

 

We aim to keep our Policies as accurate and as clear as possible. Please contact us if you notice an error, or if you have a question or comment!