POLICY - please read!

Please read each Listing & All Shop Polices Below before placing an order. Your order indicates Agreement with all Provisions!

SHOP POLICIES

In this document you will find our Policies about your use of our website, product warnings and cautions, information about shipping, refunds and returns, details about our company Star 9 Divine Beauty & Bath, LLC, and details about our product Lines.
 

Collection of Information & Use

Personal information provided to or gathered by Star 9 Divine Beauty & Bath, LLC is controlled by us. 3rd party entities used by Star 9 Divine may also gather and control your information according to their own policies. We are highly committed to protecting and respecting your privacy. The policies below explain how we use information that you provide to us. Please read it carefully. The legal basis for collecting information is Article 6 sec. 1 sent. 1 lit. b GDPR, and (if you are not a registered user) Article 6 sec. 1 sent. 1 lit. f GDPR.

Children Under the Age of 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this website or on or through any of its features/register on the website, make any purchases through the website, use any of the interactive or public comment features of this website or provide any information about yourself to us, including your name, address, telephone number, email address, credit card information (subscriptions and payment for goods and services), account sign-in details (log-in and password), communications sent by you (e.g. via post, chat, private message, email and Contact Us forms). We will never knowingly collect or store the information of anyone under the age of 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at star9divine@gmail.com.

Information We May Collect

·  Information you provide to us

You may provide us with information in several ways, including by filling in forms on our websites and by corresponding with us by telephone, email, video, chat, live and private messaging. This includes information you provide when you visit our web pages, websites and venue locations, register for an account, make a purchase of goods, enter into a contract for the supply of goods or services, enter a competition, contest or promotion, take a survey, and when you report problems with our products or services.

The personal information that you provide may include your name, address, telephone number, email address, Paypal, bank, credit card and tax information (re: a subscription and/or payment for goods and services), account sign-in details (such as log-in and password), images and documents, Image meta data, EXIF data, tags and categories, title, filename, date of file creation, date and location of creation communications sent by you (e.g. via post, chat, private message, email and Contact Us forms)...

You may need to provide us with certain special category data to allow us to provide you with information. This may include documents, files, and data about health (to assess whether you have any special requirements (such as an allergy) when placing a custom order, for example). By using our website, or making a purchase, you give your consent for us to contact you directly about your order, and to use your data in accordance with our privacy policy. If you do not consent to this use, you may not be able to proceed.

·  Information we collect about you

When you use our websites and other applications, we may automatically collect information about your device, including your IP address, information about your visit (including how you got to our websites) and how you use our web services. We may combine this information with other information you have provided to us, or which we have received from other sources. The legal basis is Article 6 sec. 1 sent. 1 lit. b GDPR.

We may use the personal data and contact data you provide by registration to inform you directly about additional products and services. The use of your personal data for directly advertising of related products and services is a legitimate interest for us as a provider of this website. You may object to the use of your personal data for direct marketing at any time. We will then refrain from any processing to the extent it is related to such purposes. The legal basis is Article 6 sec. 1 sent. 1 lit. f GDPR.

Your personal data is, in the absence of exceptions within the specific services mentioned below, retained for as long as your user account is used. After deletion of your account, your personal data will be erased after 1 month. Statutory storage obligations or the need for legal actions that may arise from misconduct within the services or payment problems can lead to a longer retention of your personal data.

When you post content to this site, through comments, forums, or any other mechanism, the text of your content is sent to a 3rd party company - Mollom - for analysis. This helps prevent spam. By posting content to this site, you agree that you are also bound to Mollom's terms of service.

·  Information we receive from other sources

We work closely with some third parties (for example, Paypal and website hosts such as Etsy, business partners, advertising networks, analytics providers, and search information providers). We may receive information about you from those parties. This could include socio-demographic information and information about your likely interests based on your web browsing and purchases. We may combine this information with other information you have provided to us or which we collected about you.

If you use other websites or services connected to us, we and they may receive information about you or your device in relation to that use, including your IP address, information about your visits how you use our services or the services of those websites and entities connected to us (such as, but not limited to, Facebook, Star9Divine.com, Indiemade.com, Etsy.com, Pinterest, Instagram, Twitter, Google.com).

3rd Party Links
The website may include links to other websites. You should consult the respective privacy policies of these third-party sites. This Privacy Policy does not apply to, and we cannot control the activities of, such other websites.

How We Use Your Information

We use personal information about you in connection with the following purposes:

·       Providing our services to you and fulfilling your requests

  • Providing you with the information, products and services you request from us or another connected entity (such as Etsy.com)

  • Completing any transaction that you do with us or with a connected entity.

  • Administering promotions or competitions that you enter with us or with a connected entity (such as Facebook).

  • Allowing you to participate in our interactive features when you choose to do so.

·       Marketing and advertising

  • Customizing or enhancing your experience of our service and products, which may use inferences about your likely interests based on your activity on websites operated by us or third parties.

  • Delivering relevant advertising to you on our or third party websites, or in direct communications from us, which may use inferences about your likely interests based on your activity on websites operated by us or third parties.

  • Measuring and understanding the effectiveness of advertising we serve to you and others.

  • Providing you and others with information about goods and services that we or third parties offer that we think may interest you or them, which may be based on inferences about your or their likely interests based on your activity on websites operated by us or other entities.

·         Service improvement and account management

  • Ensuring that our content is presented in the most effective manner for you and your device.

  • Administering our websites and applications, and for internal business administration (for example, troubleshooting, data analysis, testing, research, statistical and survey purposes).

  • Protecting our interests and those of third parties, and as part of our efforts to keep our products and services safe and secure.

  • Managing and operating your account with us.

Legal Basis for Processing

Our legal basis for processing your information for the purposes described above will typically be one of the following:

·       Contract

It is necessary for us to process your information to perform a contract to which you are a party, or to take steps at your request prior to you entering into a contract.

·       Consent

You have consented to us using your information for this purpose (for example, when you create an account with us, agree to receive emails from us, or when you create an alert by submitting a form or order). You can withdraw your consent at any time by deleting the information from your account, updating your marketing preferences where applicable, or by contacting us directly.

·       Legitimate Interests

It is in our legitimate interests to use your information to operate, improve and promote our services (for example, when we customize your experience with us, or use your information for analytics purposes) and to protect our business. Sometimes we may process your information when it is in the legitimate interests of another company, such as Etsy.

·       Legal Obligations

It is necessary for us to use your information in order to comply with a legal obligation.

Please Note: some Notices are required by law and cannot be unsubscribed from while you have an active account or a business relationship with us. You may adjust your email notification preferences by contacting us. The legal basis is Article 6 sec. 1 sent. 1 lit. b GDPR and, if required by law, Article 6 sec. 1 sent. 1 lit. c GDPR.

Sharing Your Personal Information

We share infrastructure with several entities, and so your information may be shared with them to help store your data efficiently and securely. Other entities may access your information to help provide you with services that you request from them, and to provide you with relevant information (for example, to help you manage your Etsy account). That information or service may use inferences about your interests based on your activity on our and their websites and applications. We NEVER sell your information. We never share information except in the unique 3rd party situations identified in this Privacy Policy. Any other non-personal information that we collect which is not described specifically in this Privacy Policy will only be collected and used in accordance with the Principles.

We may share your information with third parties in the following circumstances:

·  Product suppliers

Your information may be provided to suppliers whose products and services are listed on our websites and applications to help them provide products and services to you. When you buy products or services from an entity connected to us, their own privacy policies will apply to how they use your information. You can find privacy policies on the websites of connected 3rd party entities, and you should read them carefully.

·  Our service providers:  to help us run our business and perform services you request

We may provide your information to our business partners, suppliers and subcontractors who provide services to us or, where necessary, to provide a product or perform a service that you have requested.

·  Advertisers and advertising networks:  to serve relevant adverts to you and others

We may provide your information directly or automatically to our partners and networks that require information in order to serve you (such as Facebook).

·  Analytics and search engine providers:  to help us improve our services

We may provide your information to analytics and search engine providers (such as Google) to help us improve and optimize our performance. We generally share this information automatically, and in a form that does not directly identify you.

We may also share your information with third parties for the following reasons:

·  If we sell or buy any business or assets

If we sell or buy any business or assets, we may disclose your information to the prospective seller or buyer of that business or those assets, along with its professional advisers. If our company is acquired by another entity, personal information held by us about our users will be one of the transferred assets.

·  To obtain professional advice

We may disclose your information to obtain professional advice (for example, from lawyers or financial advisors).

·  To comply with a legal obligation

We may disclose your information if required to do so by law, or in response to a request from law enforcement or other regulatory authority. We may disclose your information to enforce our agreements with you or to protect our and other entities rights, property or safety. This may include sharing information for fraud prevention purposes.

Storing your personal information

Special Note to International Users

This website is hosted in the United States. If you are accessing the site from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use and disclosure that differ from United States laws, please note that you are transferring your personal data to the United States which does not have the same data protection laws as the EU and other regions. By providing your personal data you consent to:

  • the use of your personal data for the uses identified above in accordance with the Privacy Policy; and
  • the transfer of your personal data to the United States as indicated above.

We may transfer, store and process your information outside of the European Economic Area (EEA). The laws in some countries may not provide as much legal protection for your information as the EEA. By submitting your personal information, you agree to this transfer, storing or processing. Where we use service providers outside the EEA, we rely on approved data transfer mechanisms to ensure that your information is adequately safeguarded in the recipient country.

Unfortunately, transmission of information over the Internet is not completely secure. We do everything possible to protect your personal information, but we cannot guarantee its security. Any transmission is at your own risk. Once we receive your information we use strict procedures and security features to try and prevent unauthorized access.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions are encrypted using SSL (Secure Sockets Layer) technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information to any other person or party. The information you share in a public area may be viewed by others.

We keep your information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us. You can delete your account at any time on our website, or on the access pages for a 3rd party entity. As part of providing you our services, we may notify you of important information via email, phone or post. Such instances may include:

  • Agreement and policy updates
  • Password reset and account access notifications
  • Payment updates

Newsletter

With your email address you may subscribe to our newsletter, which provides you with the latest news about our products and services. You must actively consent to receive our Newsletter. Your email address will be retained as long as you are a subscriber. You can unsubscribe via the link provided at the bottom of each Newsletter. The legal basis for this processing is Article 6 sec. 1 sent. 1 lit. a GDPR.

Cookies Policy

By using our website, you agree to our use of cookies. A cookie is a piece of information that a website puts on your computer so it can remember something about you or your device at a later date. To help provide you with a good experience, we use cookies and other similar technologies to distinguish you from other users of our websites and applications, including when you browse third party websites (for example, to help our websites remember your login). Other entities (such as Facebook and Etsy) also use cookies and similar technologies to show you personalized advertising. You may refuse to accept cookies by altering the settings on your internet browser. For more information about how to do this, look at your browser 'help' section or visit www.allaboutcookies.org and www.youronlinechoices.eu. Please note that if you adjust your internet browser settings to refuse the setting of cookies, you may not be able to access or use fully certain parts or functionality of a website. Retention periods include:

Google Analytics – 12 Months. Further information can be found under http://www.google.com/analytics/terms/ (Google Analytics Terms of Service). (legal basis for the use of Google Analytics is Art. 6 para. 1 lit. f GDPR.)

Third Party Content

Links to 3rd Party websites

This website may contain links to third-party websites. We are not responsible for the content and the data collection by 3rd parties; please check the privacy policy of respective websites for information of their data processing activities. Transfer is in accordance with Art 28 GDPR.

Website Disclaimer

This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, you must not use our website. Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view and cache pages from the website for your own personal use, subject to the restrictions below.

You must not: (a) republish material from this website; (b) sell, rent or otherwise sub-license material from this website; (c) show any material from this website in public; (d) reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose; (e) edit or otherwise modify any material on this website; or (f) redistribute material from this website.

Nothing on this website should be construed or treated as legally binding, medical, or other advice. Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available, or that the material on the website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in the disclaimer will: (a) limit or exclude the liability of a party for damages, death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit any liability of a party in any way that is not permitted under applicable law; or (d) exclude any liability of a party that may not be excluded under applicable law. The limitations and exclusions of liability set out in this Section and elsewhere in the download agreement: (a) are subject to the preceding sentence; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of the disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of a force majeure event. We will not be liable to you in respect of any personal and/or business losses. We will not be liable to you in respect of any loss of or damage to life and property, profits, income, revenue, or anticipated savings. We will not be liable to you in respect of any loss of use or production. We will not be liable to you in respect of any loss of business, contracts, commercial opportunities or goodwill; in respect of any loss or corruption of any data, database or software; in respect of any special, indirect or consequential loss or damage. You accept that we are a limited liability entity and we have a legitimate interest in limiting the personal liability of our partners, members and employees. Having regard to that interest, you agree that you will not bring any claim personally against any individual partners, members or employees in respect of any losses you that you may suffer in connection with the use of our website and any product displayed thereon. This will not of course exclude the liability of Star 9 Divine Beauty & Bath, LLC for the acts and omissions of its partners, members and employees.

We may revise this disclaimer from time-to-time. The revised disclaimer will apply to the use of our website from the date of the publication of the revised disclaimer on our website. Please check this page regularly to ensure you are familiar with the current version.

This disclaimer (together with our privacy policy and download agreement) constitutes the entire agreement between you and us in relation to your use of this website, and supersedes all previous agreements in respect of your use of this website.

This disclaimer will be governed by and construed in accordance with U.S. law, and any disputes relating to this disclaimer will be subject to the exclusive jurisdiction of the courts of The United States (providing that we may bring proceedings to enforce our contractual or intellectual property rights in any jurisdiction in which you are resident, established or operating).

Your Rights

You have the following rights, subject to the statutory conditions:

  1. Right of access: to personal information (commonly known as a “data subject access request”) that we have stored;

  2. Right to correction, erasure and/or restriction of your personal data;

  3. Right to withdraw consent: if processing is based on consent, you have the right to withdraw your consent to processing of personal data at any time;

  4. Right to object to processing, if you believe you have grounds that require the restriction of your personal data being processed, please provide this information to us for assessment.

  5. Right to complain: to lodge complaints before the competent data protection regulators;

  6. Right to data portability: (i) to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and (ii) to transmit that data to another controller without hindrance from our side; where technically feasible you shall have the right to have the personal data transmitted directly from us to another controller.

You may (i) exercise the rights referred to above or (ii) pose any questions or (iii) make any complaints regarding our data processing by contacting us.

Our address for correspondence is Star9Divine@gmail.com
 

*** *** *** WARNINGS & CAUTIONS *** *** ***

Products may contain nuts and nut derivatives. Perform a patch test and Discontinue Use if a Reaction Occurs (irritation, redness, discomfort). If a product gets in your eyes, rinse with a lot of lukewarm water. Avoid prolonged contact with sensitive body parts. Keep Products Away from Children! Always Use Adult Supervision with Children. Do not use soaps as Bubble Bath. Do not Eat. Keep Away From & Do Not Use on Pets! If a child or pet consumes a product, of if a severe reaction occurs, consult a Medical Professional.

 

PRODUCT USE BY AGE

Safe for Babies to Age 3:

Unscented (non-Spa) Bar Soap, Unscented Glycerin Bar Soap, Regular Unscented (non-Spa) Body Wash, Unscented Body Butter & Butter Bar, Unscented “All-Natural, Organic” Lotion & Cream, Lip Butters & Balms, Products labeled “Suitable/Safe for All Ages” (Always Use Products Under Adult Supervision!)

 

Ages 4 to 12:

All Regular & Glycerin (non-Spa) Bar Soaps, Regular (non-Spa) Body Wash, Body Butters & Butter Bars, Lotions, All Lip Products (Always Use Products Under Adult Supervision!)

 

Ages 13-15:

SPA / Detox Products, Scrubs, Face & Body Masks, Beard Balms & Oils, Lotions, Creams & Serums, Salves (Only under Adult Supervision!), Bath Bombs (see *Cautions! below)

 

Females Only - Age 16 & Up:

Baby Needs a New Pair of Shoes V Bar, Baby Needs a New Pair of Shoes Body & Intimate Wash (Keep Out of Reach of Younger Children & Manly Men!)

 

PETS

NONE of our Beauty & Bath Products are suitable for use with a Pet!  If a product does not indicate that it is *For Pets*... it may cause harm to the animal.
 

*Bath Bomb CAUTIONS!*

Recommended For Adult Use Only.  Use at Your Own Discretion.  Use Only as Directed!

Excessive use or prolonged exposure may cause irritation to skin and urinary tract. Discontinue use if rash, redness or itching occurs. Consult your physician if irritation persists. Keep Out of Reach of Children! (FDA required Warnings)
 

Pure Essential Oils in Bottles

DANGER!  DO NOT INGEST!  INGEST AT YOUR OWN RISK!  STAR 9 DIVINE BEAUTY & BATH, LLC WILL NOT BE RESPONSIBLE FOR INGESTION OR MISUSE OF ESSENTIAL OILS!  DO NOT USE WITH CHILDREN AND PETS!  ALWAYS KEEP AWAY FROM THE REACH OF CHILDREN & PETS!

PLEASE research each Ingredient & every Essential Oil used in any given product. Choose wisely if you have a Health Condition, or are Pregnant/Nursing!

POISON CONTROL

If any product is swallowed, in case of poisoning, or if over-exposure occurs, Call your Poison Control Center at 1-800-222-1222, or Call 911 - and then contact your physician. (FDA required Warning)

 

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SHIPPING & RETURNS

We do not sell or ship outside the contiguous United States.

If you have a Carrier or Shipping preference, please let us know when you place your order.

DELAYS

— If we miss the 5 PM Saturday post cut-off, your order MAY ship on Monday so that it does not sit out in the heat or cold.

— You will be notified if a shipment is delayed for a week or more because we need to order supplies, or for some other reason.
 

ORDER CANCELLATION

We no longer accept cancellation once payment is made due to Paypal fees. Please Contact Us before ordering if you are unsure of your needs — we’re happy to talk about our products & help you choose the right one for you!

 

*** REFUNDS ***

Refunds are handled by mailed CHECK to avoid loss of Paypal Fees, which are no longer reimbursed to the seller when a refund is necessary. Please allow 3 weeks to receive any type of Refund. A mailing address is required to receive a Refund. Our Shipping Fees are accurate and are not refundable.

Please open and inspect your shipment immediately. We CANNOT ACCEPT Returns on some of our products. Intimate Skin Care in jars, bottles & pots such as lotions, creams, lip balms, etc, cannot be returned because they are easily contaminated by opening and/or using, however... If A PRODUCT has a manufacturing error, please notify us within 3 days of receipt – we are happy to work with you to correct it. Clear photos of a problem will be required.

*** DAMAGED SHIPMENT ***

If your shipment is damaged by the Mail Carrier, please take photos and save all product and materials for an insurance Claim.

INSURANCE

Purchase of additional Insurance is required for a very large order. We do combine shipping.

FAST SHIPPING

We may use 1st Class, Cubic, Priority or Regional shipping. Purchase of additional Insurance is required for a very large order. We do combine shipping where possible. If you have a Carrier or Shipping preference, please let us know when you place your order.
 

CUSTOM ORDERS

should be submitted 6 to 8 weeks before the desired ship date unless the Listing states otherwise.  Contact Us about a rush situation before placing an order.

LARGE HOLIDAY ORDERS

should be submitted around mid-October (please contact us to discuss the details before paying).
 

GENERAL SHIP TIMES  (Mon-Sat)

— For an already made product: usually 1-3 business days.

— A Custom Made or Custom Order: usually 5-10 business days depending on order size (we may have to order supplies).

— Custom Made LOAF & BAR SOAPS: usually a 3 week cure time + 5 business days.

— LIQUID SOAP: usually 1-5 business days.
 

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OUR COMPANY
STAR 9 DIVINE BEAUTY & BATH, LLC products address the needs of every skin type. Our Authentic & True Artisanal™ formulas and recipes were created to achieve the perfect balance. We use cold-pressed, unrefined, cruelty free, fair trade, sustainable ingredients. We source organic whenever possible. We offer a wide variety of products in our Scentsational Beauty™ Lines.

WE MAKE:  Bar Soaps, Spa Bars, Glycerin Beauty Bars, Liquid Soaps (Body, Hand, Spa, Specialty, etc), Whipped Body Butters, Solid Butter Bars, Lotions, Creams, Serums, Salves, Body Sprays, Scent Rollers, Bath Bombs, Salt, Sugar & Coffee Scrubs, Clay Masks for Face & Body, Beard Butters & Beard Oils, Lip Butters, Balms & Glosses, Room Sprays, Shower Steamers & Flame-Free Scent Bombs, Cleaning Soaps/Products, Pure Premium Essential Oils, Custom-Made Products (you request it, and we’ll try to make it!)
 

Star 9 Divine Scentsational Beauty™ Lines

The Genuine Article™ Line — A More Natural Experience

The Decadent Age™ Line — An Evocative & Sensory Experience

Mad Money Gift & Pamper™ Line — For the Young at Heart

Scandal Lip Munitions™ Line

Baby Needs a New Pair of Shoes, Speakeasy, The Rock, Dapper Dan, and The Real McCoy Collection

Bath Munitions — Bath Bombs, Bubble Bars, Bath Salts, Steamers & More

Hemp Bath Munitions™ Collection — Products made with a Higher Percentage of Hemp Oil

Brawn Bombshell™ Collection — for Men

Whole Loaf Soaps & Body Butter Bars — 10 bars made with one of our unique recipes. Choose a loaf of sliced bars, or pick one of our beautiful molds. See our listings for ideas, and visit Facebook to see more of our designs. Available from The Genuine Article™, The Decadent Age™ & Mad Money Gift & Pamper™

Build Your Own — Custom and Special Orders are welcome! You choose the ingredients. Let's talk about your desires! We offer many products for sensitive skin.

Our company is Different. Real. Our Products are Made with Intention. We’re Eco-Friendly and source non-GMO, cruelty free, fair trade and sustainable ingredients. We use Organic everywhere we can. Our products do not contain GMO’s, Detergents, DEA, BPA, SLS, SLES, Hexane, Phthalates, Formaldehyde, Triclosan, or Phosphates.

https://www.etsy.com/shop/Star9Divine Shop Etsy!

Disclaimer: We do not claim to diagnose, treat, or cure any diseases. The above mentioned statements have not been evaluated by the Food and Drug Administration (FDA). This product and description are not meant to diagnose‚ treat or cure any disease or medical condition.

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© Artwork by Star 9 Designs

Proudly Handcrafted in The Columbia Gorge NW, USA

Our address for correspondence is Star9Divine@gmail.com

Updates to Our Policies

So that we can offer you the best possible online experience, new services using cookies may be added to our website from time to time. We aim to keep the policy information provided here as accurate as possible, and we use all reasonable efforts to regularly review and update the details. When we update these details we will post changes on this page so please check back frequently.

Policy Update 24 APR 2019

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© Star 9 Divine Beauty & Bath, LLC